Usability Evaluation of the Mobile Banking Application By Hijra Bank Using the User Experience Questionnaire Method

Authors

  • Agus - Setiawan UIN Raden Mas Said Surakarta, Indonesia

DOI:

https://doi.org/10.30863/akunsyah.v4i1.5544

Keywords:

Mobile Banking Hijra Bank, Usability Testing, User Experience Questionnaire

Abstract

The rapid growth of mobile banking technology requires special attention to user experience so that applications can be used efficiently and satisfactorily. App users perform a series of tasks designed to cover the app's key features, while researchers observe and record responses, difficulty, and time required to complete the tasks. The results of usability testing provide in-depth insight into the specific problems users face when using the Hijra Bank mobile banking application. Next, the User Experience Questionnaire (UEQ) is used to measure qualitative aspects of user experience, such as satisfaction, fear, stimulation, and concentration. Data from UEQ is used to identify design elements that contribute positively or negatively to the user experience. The results of this research provide an in-depth view of the strengths and weaknesses of the mobile banking application by Hijra Bank in Indonesia. This information can be used by application developers to make necessary improvements and improvements, ensuring that users have a satisfactory and efficient experience when using mobile banking services by Hijra Bank. This research also contributes to increasing awareness and understanding in the development of user-oriented mobile banking applications by Hijra Bank in Indonesia.

References

A. A. I. I. Paramitha, G. R. Dantes, and G. Indrawan, “The evaluation of web based academic progress information system using heuristic evaluation and user experience questionnaire (UEQ),†Proc. 3rd Int. Conf. Informatics Comput. ICIC 2018, Oct. 2018, doi: 10.1109/IAC.2018.8780430.

A. D. M. Dourado and D. E. Canedo, “Usability heuristics for mobile applications a systematic review,†2018.

A. Hinderks, M. Schrepp, F. J. Domínguez Mayo, M. J. Escalona, and J. Thomaschewski, “Developing a UX KPI based on the user experience questionnaire,†Comput. Stand. Interfaces, vol. 65, pp. 38–44,Jul.2019,doi: 10.1016/J.CSI.2019.01.007.

M. Schrepp, J. Thomaschewski, and A. Hinderks, “A Benchmark for the Short Version of the User Experience Questionnaire.,†researchgate.net, 2018, doi: 10.5220/0007188303730377

(Anisa & Marleen, 2023; Dewi et al., 2023; Farlian & Ridwansyah, 2023; Ngafifi, 2014; Nurjanah et al., 2023; Pangestu, 2022; Surahman et al., 2021; Wahyudi & Pambudi, 2022; Wijaya et al., 2021; Yuwono et al., 2019)Anisa, R., & Marleen, O. (2023). Analisis Usability Aplikasi Hijra Bank Berbasis ISO 9241-11 dengan Menggunakan Metode Partial Least Square ( PLS ). 14–23. https://doi.org/10.30864/eksplora.v12i1.1005

Dewi, R. K., Faturrohman, Y. I., Aisa, R., & Setiawan, A. (2023). Analisis Pengalaman Pengguna Aplikasi Mobile Banking “BTNS Mobile†dengan Usability Testing dan User Experience Questionnaire (UEQ). Lisyabab : Jurnal Studi Islam Dan Sosial, 4(2), 262–275. https://doi.org/10.58326/jurnallisyabab.v4i2.201

Farlian, G. F., & Ridwansyah, R. (2023). The Method User Experience Questionnaire Analysis of Identitas Kependudukan Digital Application. Paradigma - Jurnal Komputer Dan Informatika, 25(2), 128–134. https://doi.org/10.31294/p.v25i2.2353

Ngafifi, M. (2014). Kemajuan Teknologi Dan Pola Hidup Manusia Dalam Perspektif Sosial Budaya. Jurnal Pembangunan Pendidikan: Fondasi Dan Aplikasi, 2(1), 33–47. https://doi.org/10.21831/jppfa.v2i1.2616

Nurjanah, R., Jalaludin, Bahri, S., & Nurbaeti, A. (2023). Analisis Kinerja Keuangan Bank BJB Syariah. EKSIBANK (Ekonomi Syariah Dan Bisnis Perbankan), 7(2), 196–209.

Pangestu, D. (2022). Analisis Kepuasan Nasabah dalam Penggunaan BSI Mobile. Jurnal Muamalat Indonesia - Jmi, 2(2), 72–86. https://doi.org/10.26418/jmi.v2i2.58961

Surahman, M., Widiyasono, N., & Gunawan, R. (2021). Analisis Usability dan User Experience Aplikasi Konsultasi Kesehatan Online Menggunakan System Usability Scale dan User Experience Questionnaire. Jurnal Siliwangi Seri Sains Dan Teknologi, 7(1), 1–8.

Wahyudi, R., & Pambudi, D. S. (2022). Digital Zakat Payment: User Experience of Islamic Bank in Indonesia. At-Taqaddum, 14(2), 61–70. https://doi.org/10.21580/at.v14i2.14252

Wijaya, I. N. S. W., Santika, P. P., Iswara, I. B. A. I., & Arsana, I. N. A. (2021). Analisis dan Evaluasi Pengalaman Pengguna PaTik Bali dengan Metode User Experience Questionnaire (UEQ). Jurnal Teknologi Informasi Dan Ilmu Komputer, 8(2), 217–226. https://doi.org/10.25126/jtiik.2020762763

Yuwono, R., Wibowo, A., Wijoyo, S. H., & Rokhmawati, R. I. (2019). Analisis Pengalaman Pengguna Pada Aplikasi Mobile Banking di Indonesia Dengan Menggunakan Usability a dan User Experience Questionnaire (UEQ) (Studi pada JakOne Mobile dan BCA Mobile). Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 3(6), 5666–5673.

Downloads

Published

2024-06-25

Issue

Vol. 4 No. 1 (2024): Vol. 4 No. 1 Juni 2024

Section

Articles

Citation Check

License

Authors who publish with AKUNSYAH: Jurnal Akuntansi dan Keuangan Syariah agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.